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Service Update: Digital Skills and Academic Technology Services
We're transitioning Digital Skills and Academic Technology services to Zendesk for a smoother experience. Zendesk is a customer service software company that provides a cloud-based platform for customer support, ticketing, email, and chat.
All of the functions of this form have been migrated to Zendesk.
Connect with us at:
Digital Skills Student PortalDigital Skills Staff Portal
You can also use the following links to go directly to your desired form:
Request Cross-listing
Request MyCanvas Staff User Account
Request MyCanvas Guest User Account
Request a Sandbox Course Shell
Request a Blueprint Course Shell
Request a Canvas Announcement
Request a new LMS Integration
This form is required when requesting service with Mohawk Canvas LMS platform's. Once the request has been collected, information will be sent to and reviewed by the appropriate service department. Please allow up to 3 business days for a reply.Please check other MyCanvas resources available to faculty.MyCanvas FAQGet Help Digital Skills TeamCanvas community instructor guideGrowing With Canvas (Teacher Training Course)
Use this form to email Digital Skills Support for assistance with using MyCanvas, Office 365, and other questions about installing or using academic technology.
Get support right away either in-person, virtual drop-ins or by chat from Digital Skills Team.
Please do not submit the form from this page.
MyCanvas Cross-listing allows section enrollments from individual courses to be combined into one course. This feature is helpful for instructors who teach several sections of the same course and only want to manage course data in one location.
File Format - Import files must be in CSV/XLSX format.
This form is required when requesting a new application integration into Mohawk’s MyCanvas LMS platform. This completed form will be sent to the Academic Technology team for review to ensure that the offered services are not already in use by the College. Once the request has been approved, the collected information will be sent to and reviewed by IT Security. IT Security will complete a security audit to ensure that the application is secure and the data collected is in line with Mohawk’s privacy policies. If approved by IT Security, the LMS Admin will contact you to schedule a conversation to determine next steps. A copy of the completed form will be emailed to the requestor and their AD or Manager.
Please note: If you are not a Mohawk College staff member your request will not be processed. Requests may be denied if insufficient information is provided or if an existing application/services is already available through MyCanvas or at Mohawk College, there is no guarantee for approval of requested application.
Global announcements allow you to contact all or specific users within an account or subaccount using one message. Global announcements are shown from all accounts associated with a user and display in the user's Dashboard.Visual Guidelines In order to provide faster access to courses for Students and Faculty alike, standards surrounding the posting of Announcements must be instituted in MyCanvas. These standards will ensure that there is consistent messaging of approved relevant content being posted, helping to unencumber access to course material. This methodology has been reviewed and approved by CTLI as well as Communications and Marketing.
Content Guidelines Current recommendations regarding acceptable content are as follows:
How to support our students