ONE Card holder Agreement:
The ONE Card is issued to you as part of the items to which you are entitled as a member of the College community, under the following terms and conditions. Please read all terms and conditions as these constitute legal obligations between you and Mohawk College. The person whose name is on the card account is responsible for all usage.
Use and Ownership of the ONE Card
Your ONE Card (ID Card) is non-transferable. It may be used solely by you for the purposes that it was issued. Your ONE Card is the property of Mohawk College. It may be cancelled or revoked by the College at any time and must be returned to the ONE Card Office upon request. The card are non-transferable. The card must be presented when requested by Mohawk College authorities.
Lost or Stolen Cards
If your card is lost or stolen, you must deactivate your account to protect your balances by visiting the ONE Card website and using the 'Deactivate Card' feature. Once deactivated, obtain a replacement card by emailing the ONE Card office and a new card will be issued to you for a replacement fee. The Registrar's Office at Fennell and McMaster (IAHS) accepts cash, debit, MasterCard or Visa, Campus Store at Fennell and Stoney Creek accepts cash, debit and MasterCard or Visa. Until such notification has been received or until your ONE Card has been deactivated, you will be responsible for all use of your ONE Card, whether or not such use is authorized by you. There is a replacement fee for lost or stolen cards. Cardholders are also responsible for replacing their Presto Card (replacement fees may apply).
Debiting your Account, Refunds, and Deactivation
The College will debit your account in accordance with transactions authorized through the use of your ONE Card or as permitted under these terms. Refunds on accounts will be made only where the functions of your ONE Card is cancelled or rendered inactive by the ONE Card Office. Refunds on specific purpose accounts are subject to the restrictions applicable on those accounts. If your ONE Card has no activity for a period of five (5) years, the same will be deactivated by the College and any balance of funds shall become the property of the College. Cash withdrawals are not allowed.
Freedom of Information and Protection of Privacy
The ONE Card Office creates and collects information under the authority of the Freedom of Information and Protection of Privacy Act (“FIPPA”) for the purposes of producing the official personal identification card for Mohawk College and for administering all services associated with the ONE Card. ONE Card services include but are not limited to the following: All services listed in the ONE Card Website
Validation for services (including but not limited to Campus Recreation , examination entrance, Student Health Services, Bus Pass etc.).
Information that is gathered for the above purposes will be protected and used in compliance with FIPPA. Individuals who are applying for a ONE Card acknowledge the above and consent to the collection of personal information, including the digital images used to produce the card.
Information requests about the above should be directed to:
ONE Card Manager
Mohawk College
135 Fennell Ave. West
Hamilton, ON
L9C 0E5
905-575-2121
Changes to the terms
The College has the right to amend these terms by posting or displaying such amendments in the ONE Card Office and web site, and from the time of such posting or display, you shall be bound by such amendments.
Cardholder's Consent
By accepting a ONE Card, you are agreeing to the terms and conditions of the Cardholder’s Agreement.
General:
All ONE Cards are and remain the property of the Mohawk College. ONE Card users are fully responsible for any and all purchases made using their ONE Cards.
Students must provide their Student ID number and photo identification i.e.: Drivers’ License, Passport or Canadian Citizenship Card if requesting a new or replacement card.
ONE Cards are to be used only by the person that they are issued to. If used by anyone else, for any reason, the card may be revoked. This policy is to ensure the personal security of each card holder.
If your ONE Card has become demagnetized, you must email the ONE Card office, and a new card will be issued free of charge. A charge will apply to all replacements for cards lost or damaged.
There is a processing fee for any allowable refunds requested. All refunds are payable by cheque to the cardholder. Upon graduation or final departure from Mohawk College, it is your responsibility to email the ONE Card Office and complete a refund request form.
Statements/Account Balances:
You can access your account history and print off statements at any time from the ONE Card website.
ONE Card receipts are also available when using your card to make purchases. This will enable you to keep track of all of your purchases as well as your current ONE Card balance.
To determine your account balance, you may ask for an account inquiry at any on campus retail or food service location that accepts the ONE Card. Note: Any inquiries or disputing of a charge on your account must be made within one month of the transaction date at the ONE Card office.
Refunds:
Refunds will only be issued to those intending to close their account for the following reasons: program withdrawal or graduation. Only the full balance can be refunded, partial refunds are not available. There is a processing fee included in the refunds.
Only the General balances will be refunded. Tax-free and taxable meal plans are non-refundable. Refunds will only be issued to those intending to close their account due to program withdrawal or graduation. Only the full balance can be refunded, partial refunds are not available. There will be a processing fee. The balance refunded will be net against any other monies owing to the college.
In order to obtain a refund, please email the ONE Card Office and complete a refund application form. Refunds will be issued in the form of a cheque, payable to the account holder. Typically, processing time for a refund is 6-8 weeks. Note: due to high volume of activity in the ONE Card Office, refund requests will not be processed during the months of August, September and January.
Disputing Card Charges:
If you have charges you wish to dispute or have concerns about your General account activity, please email the ONE Card Office for assistance with your account. If you have charges you wish to dispute or have concerns about your Meal Plan account activity, please email the ONE Card office for assistance. You have 30 calendar days from the date of the transaction to dispute a charge to your ONE Card, after which the charge will remain. Cardholders are responsible for all charges made to lost/stolen cards up to the time of loss notification to the ONE Card Office and deactivation online at the ONE Card website.
Protection of Meal Plans:
Federal and Provincial tax legislation prohibits the use of tax exempt meal plan funds by individuals who are not qualified to receive these benefits. Meals may be purchased only by the ONE Card holder.
Each transaction the cashier will examine the photo on the ONE Card to ensure that the person making the purchase is the ONE Card holder. In all cases where the cashier suspects that somebody is using a ONE Card other than the cardholder, the cashier must contact the ONE Card office and prevent its use.
The security of a ONE Card remains the cardholder's responsibility. ONE Card should be treated like a credit or debit card. If a ONE Card is lost or stolen the card holder is responsible for all charges made to that card until the card is reported lost or stolen.
It is the responsibility of the card holder to protect funds. Should your card be found, contact the ONE Card Office for assistance in reactivating your card. If your card remains lost, email the ONE Card office. Replacement card fees will apply.
Student Card Photos:
The ONE Card is the official identification card for Mohawk College. Identification photos must show a clear view of the face with no hats, headbands, or sunglasses. If you would like a new photo on your Student Card, a fee will apply and you will have to turn in your old card.
Proper Care of Your Card:
Keep your ONE Card in a protective holder to keep it from getting scratched. Do not bend your card as card readers cannot read bent or cracked ONE Cards reliably. Do not punch a hole in your card. If the card is rendered inoperable due to a hole punched in the card the applicable replacement fee will apply for a new card.
Your ONE Card is an important piece of Mohawk College identification, and should be treated as such. Do not lend it out to others.
Currency:
All ONE Card accounts are in Canadian dollars. All deposits to ONE Card accounts will be in Canadian dollars. We are unable to accept any foreign currency.
Confidentiality:
Your account and personal information will be kept strictly confidential between the ONE Card Office and Mohawk College. Outside parties will not be privileged to any information about you, your account or the purchases you have made unless your express consent is received, or we are asked to comply with a government agency or a court order.
Disclaimer:
ONE Card’s are the property of the Mohawk College. They must be presented to College Officials upon request. Cards are non-transferable and may only be used by the cardholder. Unauthorized use, alteration, or duplication for fraudulent use warrants confiscation and/or disciplinary action. Cards become invalid upon termination of affiliation with the College and must be surrendered upon request.
