File a Complaint or Report an Incident

Who can file a complaint or report an incident?

Any member of Mohawk College can file a complaint or report an incident of concern. If you need to report an immediate safety concern please contact Mohawk Security and Emergency Management. 

  • Fennell, Stoney Creek & Airport: Dial 55 from a college phone
  • Institute for Applied Health Sciences at McMaster (IAHS): Dial 88 (McMaster Security) from a university phone
  • Other Phone Lines: Call 905-574-5111 or 905-575-2003

Not sure if you should report?

 

If you are considering filing a complaint or reporting an incident but are unsure about the process or need more information you can contact srro [at] mohawkcollege.ca (SRRO).

Many factors hinder individuals from reporting their concerns or filing a complaint. However, SRRO encourages you to report;

  • Whether or not the identity of the person(s) involved is unknown
  • Even if you are unsure  if it is something the college can address
  • Even if you don’t know what the outcome of the report or the complaint will be

  • You doubt it's serious enough to report

     

Student Complaints

Students can file a complaint if they are dissatisfied with their learning/teaching experience, student life, college services, college employees, or other students. Student complaints are managed according to our Student Complaints Procedure.

Before Filing a Student Complaint

 

Students are encouraged to resolve their concerns informally before submitting a complaint. Please refer to the Student Complaints Procedure for more information.

 

Filing a Student Complaint

 

You can submit a complaint via our  Public Incident Report Form

 

 

Student Behaviour

Mohawk College is committed to establishing and maintaining a learning and working community that is safe and respectful for students and employees. We want our students to understand and follow the policies and procedures that govern Mohawk College. The Student Behaviour Policy and Procedures, establish a process by which the college responds to allegations of inappropriate behaviour.

Before Filing a Student Behaviour Incident Report

 

Any member of the college can report inappropriate behaviour that violates the Student Behaviour Policy. However, before doing so, you are encouraged to attempt to address the issue directly with the involved parties if you feel comfortable and safe.  If informal resolution is not possible, or if the behaviour escalates or a single serious incident occurs, refer the incident to the Student Rights and Responsibilities.

 

 

Filing a Student Behaviour Complaint

 

Please complete the Public Incident Report Form to inform us of student behaviour issues that violate of the Student Behaviour Policy.

For any behaviour that escalates to a risk or concern of personal or physical safety, Mohawk Security and Emergency Management should be contacted immediately.

  • Phone: 905-575-2003
  • Email: security [at] mohawkcollege.ca (security[at]mohawkcollege[dot]ca)

 

 

Student Human Rights and Discrimination

Mohawk College is committed to ensuring an academic and working environment that recognizes the dignity and worth of all students and employees and in which all individuals are treated with respect. The role of the Student Rights and Responsibilities Office is to help you understand your options and decide what to do next if you feel your rights under the Student Human Rights Policy have been violated.

 

Before Filing a Student Human Rights Complaint

 

Students are encouraged to try to resolve issues directly, provided they feel comfortable in taking such action. SRRO can offer support during this process. If you are uncomfortable addressing the matter informally, you can decide to file a complaint to help resolve the issue.

 

Filing a Human Rights Complaint

 

Any member of the college can report harassment and discrimination based on protected Code grounds to SRRO. Please complete the Public Incident Report Form to inform us of any issues that you believe violate the Student Human Rights Policy.

 

 

Sexual Assault and Sexualized Violence

Mohawk College is committed to creating an environment that is free from discrimination and harassment, free from sexualized violence, and supportive of those who experience sexualized violence. The Sexual Assault and Sexualized Violence Policy through the related procedures, establishes the processes by which the college responds to allegations of sexual violence.

Before Filing a Sexual Assault and Sexualized Violence Report

 

We understand that you may wish to consider other options before making a report and more information on services and options can be found on the Reporting Page. We encourage students who want to learn about their reporting options or access supports, accommodation, or resources to connect with the Student Rights and Responsibilities Office. 

 

For inquiries and support:

Contact the Student Rights and Responsibilities Office during business hours:

  • Phone: 365-226-0594
  • Email: SV-GBVSupport [at] mohawkcollege.ca (SV-GBVSupport[at]mohawkcollege[dot]ca)

 

Filing a Sexual Assault and Sexualized Violence Incident Report

 

To file a Formal or Informal Report, Contact Mohawk Security and Emergency Management
  • Phone: 905-575-2003
  • Email: security [at] mohawkcollege.ca (security[at]mohawkcollege[dot]ca)

 

After Filing a Complaint or Reporting an Incident

 

Notify the Complainant

  • The Student Rights and Responsibilities Office will notify the complainant that we have received the report. 
  • SRRO will do a preliminary assessment of the concern to determine if the concern falls within our scope of practice.
  • If the concern is outside our scope, our office will follow-up with you within 2 business days and refer the matter to the appropriate service area.

Discuss the Complaint

  • If the incident or complaint falls within our scope then we will meet with the complainant to gather more information about the concern and determine next steps within the process. 
  • For Student Behaviour concerns, SRRO will meet with the respondent to gather their account of the incident.
  • For Human Rights Complaints, in the case of a student-to-student matter, the SRRO will manage the case and meet with respondent to gather their account.  However, in the case of a student-to-employee matter, the SRRO will work with Human Resources to resolve the matter. 

 

 

Contact SRRO for more information

You can reach out to us using the following methods. Please note we monitor our phone, emails, and Public Incident Report Form, Monday - Friday 8:30 am- 4:30 pm. We will respond to you within 48 hours.

Drop-In Hours

 

Fennell Campus Room F114 

Tuesday 11 am- 3 pm

Thursday 1 pm- 3 pm

Email

 

General Inquiries

SRRO [at] mohawkcollege.ca (SRRO[at]mohawkcollege[dot]ca)

To File a Complaint or Report an Incident

Public Incident Report Form

Phone

 

905-575-1212 ext. 2181

If this is an emergency please call 911

 

For immediate safety concerns on campus please contact Mohawk College Security and Emergency Management.

  • Fennell, Stoney Creek & Airport: Dial 55 from a college phone
  • Institute for Applied Health Sciences at McMaster (IAHS): Dial 88 (McMaster Security) from a university phone
  • Other Phone Lines: Call 905-574-5111 or 905-575-2003