Skype for Business Voicemail Guide

When your voicemail is activated, you will receive an email from Microsoft Outlook that contains your temporary voicemail PIN.

1. From your desk phone, call extension 2727.
2. Enter your temporary voicemail PIN, followed by #.
3. Listen to the prompts. The system will walk you through the setup of your voice mailbox.

Voicemail message notifications in Outlook come with the voicemail audio file attached. Open the audio file to play the message.

Privacy and information security - Be mindful that people around you can hear voicemail messages played through your speakers. Use headphones or listen to messages on your phone. Keep sensitive or personal information protected and private at all times.

Deleting voicemail from Outlook deletes the message from all other voicemail access methods. Deleted messages can be found in Outlook's Deleted Items folder.

1. Press and hold the 1 key on your phone for 3 seconds.
2. Listen for commands.

1. Call 905-575-2727 from a mobile or external phone, or ext 2727 from an internal phone.
2. Enter your 4-digit extension, followed by #.
3. Enter your voicemail PIN, followed by #.
4. Listen for commands. You may hang up when finished.

1. Call 905-575-2727 from a mobile or external phone, or ext 2727 from an internal phone.
2. When you hear the jingle, press *.
3. Enter the 4-digit extension, followed by #.
4. Enter the mailbox PIN, followed by #.

Deleted voicemail is found in Outlook in the Deleted Items folder. Messages in Deleted Items cannot be played when accessing your voicemail by phone.

Any messages or e-mails deleted from the Deleted Items folder cannot be recovered.

In Outlook, open the voicemail notification and forward the message in the same way that you would forward a regular e-mail.

Setting an out-of-office greeting does not block voicemail. Callers will still have the ability to leave messages.

1. Call into your voice mailbox.
2. Say "Personal Options" or press 6.
3. Press 1 to turn ON your out-of-office voicemail notification.
4. Press 1 if you wish to record a temporary greeting, or hang up if you're finished.

1. Call into your voice mailbox.
2. Say "Personal Options" or press 6.
3. Press 1 to turn OFF your out-of-office voicemail notification.

1. Call into your voice mailbox.
2. Say "Personal Options" or press 6.
3. Press 2 for greetings.
4. Press 1 to record your personal greeting.
5. Listen to the commands. You may hang up when finished.

1. Call into your voice mailbox.
2. Say "Personal Options" or press 6.
3. Press 2 for greetings.
4. Press 3 to change your recorded name.
5. Listen to the commands. You may hang up when finished.

1. Call into your voice mailbox.
2. Say "Personal Options" or press 6.
3. Press 3 for voicemail PIN change.
4. Listen to the commands. You may hang up when finished.

After 5 invalid login attempts are made over the phone, you will automatically receive a new temporary PIN by e-mail.

PIN resets for department voice mailboxes must be requested. See Communication and Collaboration requests.

1. Call into your voice mailbox.
2. Say "Personal Options" or press 6.
3. Press 4 to change to the touch-tone interface. You may hang up when finished.

You can change back to voice commands at any time by following the same steps.