IT Governance

A Renewed IT Focus and Strategy

  • IT alignment to business stakeholders needs and requirements - Focus on what matters most for students and staff
  • Partner and enable IT strategy, innovation, growth - Shift beyond just “keeping-the-lights-on”, think Enterprise, Be Digital
  • New process capabilities and roles - IT Service Management, Enterprise Architects, Business Analysts, Data Architect, Integration Specialists
  • New IT Governance Framework - Improve collaboration and integrated decision-making, strategic alignment across the College

Articles

What is IT Governance?

The IT governance structure, under the auspices of the Chief Information Officer (CIO), establishes the strategic, operational, and technical decision-making processes required to make sure IT enables the College to excel in its mission.

IT governance provides strategic leadership, establishes College-wide IT priorities and policies, and is accountable and transparent to the College community.

  • Establishes and communicates a College-wide IT vision that supports the College mission and goals
  • Establishes IT policies that support strategic, College-wide IT priorities
  • Manages an overall IT budget for total IT spend, starting with Information Technology Services
  • Defines Enterprise architecture and standards for the College
  • Establishes best practices and system tools for IT and College (e.g., Office365, access management)

Core IT Governance Values

  • Transparency - Sharing information and holding strategic dialogue
  • Accountability - Consistent delivery and communications
  • Stewardship - Efficient and accountable use of IT resources in the best interest of the College
  • Collaboration - Business-to-IT regular dialogue, teamwork, and open consideration of diverse perspectives
  • Agility - Flexibility in process, continually improving, adapting to make it work

IT Governance Framework

IT Governance Framework Diagram

Terms of Reference

Information Technology Governance & Collaboration Committee (ITGCC)

Members

Chair: Chief Information Officer
Participants: C-levels, Deans, Registrar, faculty and student reps, selected Directors, Core IT Executives

Inputs

Business/IT: Evaluate IT requests, operational intake record
IT: Review new or material changes to IT Strategy, standards, policy, architecture

Outputs

Evaluate priority, alignment, approve investment proposal
Determine whether project or operations delivery path
Approve new or material changes to IT strategy, standards, policy, and architectures

Frequency

Quarterly or as needed

Advisory IT Groups

Members

Chair: Director / Manager (can be business-led where it makes sense)
Participants: Subject Matter Experts, Directors, Managers, Faculty Reps, Selected IT Managers and Specialists

Inputs

Business/IT: Intake of ideas, concepts, business requirements
IT: Introduce new or material changes to IT Strategy, standards, policy, architecture

Outputs

Evaluate priority, strategic alignment.
Determine project or operations delivery paths.
IT requests, operational intake record.

Frequency

Bi-monthly or as needed.

IT Request Fulfillment Criteria

IT Request Fulfillment Criteria