Post-Migration Guide

Now that your shared mailbox and calendar have been migrated to the cloud (Microsoft 365) follow this checklist to add the shared mailbox and or calendar back into Outlook.

The expected configuration time is approximately 15-45 minutes depending on the number of shared mailbox and calendars. 

Remember: While reconfiguring your Outlook profile, you may continue accessing email using the Outlook Web App ⤻ (new tab).

Re-add Your Shared Mailboxes

  1. In Outlook, click File > Add Account
    screenshot of outlook info tab with add account highlighted in red
  2. Type the full email address of the mailbox you wish to add. Click Connect.
    add email address
  3. A prompt will appear to enter a password. Click Sign in with another account. Have your authenticator device ready.
    screenshot of outlook enter password with an arrow pointing at "Sign in with another account" with a red box around it
  4. Enter your username MohawkID [at] mohawkcollege.ca (MohawkID[at]mohawkcollege[dot]ca) (e.g. 000101060 [at] mohawkcollege.ca (000101060[at]mohawkcollege[dot]ca)). Click Next.
    step 1 "sign in with Mohawk ID" and step 2 arrow pointing at "next" button
  5. Enter your account password and click Sign In. You may be prompted to enter a code or confirm on your authenticator app.
    "enter password" field highlighted in red
  6. Restart Outlook to make the shared mailbox appear in your profile. If you have more than one shared mailbox, go back to step 1 and complete for all accounts.

Re-add Your Shared Calendars

  1. In Outlook, go to the Calendar view. In the calendar list on the left side, right-click on Shared Calendar > Add Calendar > From Address Book
    arrow pointing at "shared calendars" to "add calendar" then "from address book"
  2. Change the Address Book dropdown to Global Address List. In the search box, enter the name of the shared calendar. In the search results, double-click the name of the calendar, then click OK. 
    example screenshot with red arrows pointing to each step on how to add and view shared calendars
  3. The calendar will appear in the Shared Calendar section. If you have multiple shared calendars, repeat this process from step 1.
    calendar appearing in shared calendars section with a checked checkedbox beside it

Enable Caching in Outlook

When caching is enabled it improves overall performance within Outlook and is recommended by Microsoft to enable cache for all email accounts. Caching keeps a copy of the email locally on you computer and only changes are synchronized with the cloud. Now that you have been migrated to the cloud, this will especially have a positive impact on your experience.

  1. Open Outlook
  2. Click File.
  3. Click Account Settings and then choose Account Settings again from the drop-down menu 
    account settings page with "account settings" circled in red
  4. In the Account Settings window, select the email account you want to cache, then click Change. You will need to repeat the following steps for ALL accounts in the list.
    account settings window with "change" button and email address under "email accounts" circled in red
  5. In the Change Account window, check the box that says Use Cached Exchange Mode and set the slider to ALL
    red circle around "use cached exchange mode" checkbox and "all" buttons
  6. Click More Settings to enable cache for shared email accounts. Check Used Cached Exchange Mode, Download shared folders, and Turn on Shared Calendar improvements.
    red circle around checked "use cached exchange mode", "download chared folders" and "turn on shared calendar" checkboxes
  7. Click OK, then Next, then Done to save your changes. If you have multiple mailboxes, repeat the instructions from step 4.
  8. Restart Outlook. It can take up to one hour for all email to sync. Performance may be degraded while the process completes. Leave Outlook open until all folders are synchronized